Refund and Cancellation Policy
Payment correction, cancellation, and refund handling for MjChits digital services.
This policy applies to app, website, branch-assisted, agent collection, and Razorpay-supported payment workflows connected with registered chit operations.
Last updated: 07 May 2026. Refunds and cancellations are subject to verified backend records, Razorpay or bank settlement status, applicable chit group rules, branch records, statutory requirements, and reconciliation checks.
1. Scope of this policy
This policy covers payment errors, duplicate payments, failed transactions, excess payments, wrongly mapped installment payments, cancellation requests, and reconciliation requests related to MjChits customer accounts, chit groups, installments, dues, auctions, agent collections, and digital receipts.
2. Chit contributions and cancellation limits
Chit group enrollment, monthly contributions, auction participation, payouts, dividends, commissions, and member obligations are governed by applicable chit documents, branch records, and law. A user cannot cancel a valid chit obligation only by uninstalling the app, deleting an account, or raising a digital request.
3. Eligible refund cases
A refund or adjustment may be considered for confirmed duplicate payments, payment captured by Razorpay but not posted to the correct account, excess amount paid by mistake, wrongly selected group or installment month, failed or reversed transaction mismatches, or a cancellation approved by MjChits after record verification.
4. Non-refundable or restricted cases
Valid installments, late fees, statutory charges, auction-related obligations, settled dues, branch-approved adjustments, and payments already applied to official chit records may be non-refundable or may only be adjusted according to applicable group rules and legal requirements.
5. How to request a refund or cancellation
Email mjchitspvltd@gmail.com or contact branch support with your registered name, phone number, user role, chit group name or number, payment amount, payment date, Razorpay payment ID or receipt number, screenshots, and a clear explanation of the issue.
6. Review and processing timeline
MjChits will verify the request against backend records, payment gateway status, bank settlement, agent entries, receipts, passbook records, branch records, and applicable chit rules. Review time may vary based on bank or payment gateway settlement, but users will be contacted if more information is required.
7. Refund method
Approved refunds are normally returned to the original payment method or adjusted against future dues where permitted. Processing may depend on Razorpay, bank, UPI, card network, or other payment provider timelines. Cash or agent-collected payments may require branch-level verification.
8. Disputes and final records
Backend payment records, verified receipts, Razorpay records, official branch records, and applicable chit documents will be used to resolve payment disputes. MjChits may reject requests that are unsupported, fraudulent, duplicate, inconsistent with records, or barred by applicable chit rules or law.
Contact Information
For policy questions, refunds, cancellations, payment reconciliation, KYC issues, auction concerns, support escalation, or account data requests, contact MjChits Pvt Ltd with your registered name, phone number, role, chit group or payment reference, and supporting documents.
MjChits does not provide instant loans, payday loans, gambling, betting, crypto trading, stock trading, or public investment advisory services through the app.